LAUNCHING MIDCOMP'S NEW UNIFIED CORPORATE IDENTITY

Service & Support

“Commit” engineering management software – our call logging system

Log your support call using either the service@midcomp.co.za option, or call us on +27 11 789 1222 and let our professional service team take aim at delivering the best service. You will experience industry leading response times, with updates from start to finish throughout your service experience. All logged calls are monitored and organized using our Commit CRM system. Thanks to our sophisticated CRM system, at any stage you can ask us for comprehensive detailed report on all equipment serviced by us in your print shop which may include response times, mean time to repair, up time down time etcetera. Midcomp Engineering Department – Committed to service excellence.

Midcomp remote technical support via Team Viewer

Midcomp offers technical support on a wide range of Printing and Signage equipment as well as the software to drive such equipment. We understand that production uptime is critical to our clients, but it is well known fact that although equipment can generally be extremely reliable – Things happen that could down your equipment either caused by general wear & tear or human error. These issues always seem to crop up at the wrong time, when you are at your most vulnerable with a giant order to get out….We understand the urgency in getting up and running as fast as possible, so in the event that the problem you may be experiencing is either software issue or dealing with a device that has remote diagnostics capabilities we may ask you to down load “Midcomp’s remote support software from this link:

download-teamviewer-button